Service Provider Quality Manager (m/w/d)

Projektbewertung

Die Ausschreibung bietet grundlegende Informationen zum Projekt mit Schwerpunkt auf Service Provider Quality Management, zeigt flexible Arbeitsmodell mit Präsenz nahe Stuttgart, aber Details zu konkreten Tätigkeiten und Stundensatz fehlen.

Für unseren Kunden, einen führenden IT-Dienstleister, sind wir im Rahmen eines Endkundenprojektes auf der Suche nach Unterstützung im Service Provider Quality Management.

Dauer: 3-6 Monate

Einsatzort: nahe Stuttgart - 3-5 Tage vor Ort beim Kunden, Rest remote

Volumen: 960 Stunden
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Purpose of the Service

The service focuses on identifying and resolving service, technical, and commercial quality gaps across IT infrastructure. It involves driving process improvements, supporting strategic initiatives, and ensuring transparency and compliance in service and financial operations. Key tools include ServiceNow, Jira, and close collaboration with service managers and infrastructure leadership.

Deep ITIL/ITSM Expertise: Proven ability to identify and fix systemic quality gaps in IT infrastructure processes. ServiceNow & Jira Mastery: Expert hands-on skills to design, implement, and industrialize quality management workflows and tracking. Enforcement & Drive: Strong track record of rigorously tracking and enforcing countermeasures and action items. Commercial/Financial Control: Experience in auditing budget spend processes and investigating financial/billing discrepancies. Complex Problem Solving: Ability to resolve cross-product, systemic issues. Location/Language: German and English fluency, with high willingness to work 3-5 days/week on-site near Stuttgart

Art der Anstellung

contracting

Gepostet am

1. Oktober 2025

Angeboten von:

GULP

Zur Ausschreibung