Customer Service Agent Level 1
Projektbewertung
Die Ausschreibung bietet grundlegende Einblicke in die Tätigkeit als Customer Service Agent, lässt jedoch wichtige Details wie Stundensatz, exakten Einsatzort und Arbeitsmodell (Remote/Präsenz) vermissen, was die Bewertung auf ein mittleres Niveau reduziert.
To support our client’s Customer Service team during the busy peak season, we are recruiting additional Level 1 Agents. These agents will strengthen the existing team, help manage increased inquiry volumes, and ensure service levels remain consistently high.
The peak season runs from mid-October through mid/late January, with earlier hires planned to allow sufficient time for onboarding.
Main Responsibilities:
- Handle Level 1 inquiries via email, phone, and live chat (supported by AI copilots and internal tools)
Provide customer support with:
- Order status checks and tracking updates
- Return requests and return label distribution
- Newsletter unsubscriptions
- Campaign and order issue checks
- Order comments and adjustments
- Escalate complex cases to higher-level agents (with AI-driven ticket routing support)
- Manage high inquiry volumes efficiently and in a structured way during seasonal peaks
Profile:
- Fluent in English (the main working language)
- Other European languages are a plus, but not required
- First experience in customer service or a strong service-oriented mindset
- Comfortable with basic technical tools (ticketing systems, internal platforms such as InsightApp)
Key personal traits:
- Strong customer orientation and communication skills
- Calm and professional under pressure
- Quick comprehension and solution-oriented thinking
- Reliable, adaptable, and a team player