Project opportunity for CRM Support Lead - Germany, Spain & Italy(Remote)
Projektbewertung
Die Ausschreibung bietet einen sehr detaillierten Einblick in die Anforderungen für eine CRM Support Lead Position in der Life-Sciences-Branche mit attraktiven Remote-Arbeitsmöglichkeiten und klaren Verantwortlichkeiten für einen Freelance-Vertrag von 3-6 Monaten.
We have an opportunity for CRM Support Lead
Location: Germany, Spain & Italy(Remote)
Language: English
Client: Indegene
Mode: Freelance Contract (3 to 6 Months)
Key Responsibilities:
• Establish and monitor KPIs to track CRM performance, adoption, and impact on field force productivity and customer engagement
• Lead strategic direction, prioritize product features, and evangelize Vault CRM capabilities.
• Gather market requirements from stakeholders, design customer-facing solutions, and ensure product features meet industry needs.
• Collaborate across departments to launch new features, manage product backlog, and ensure quality delivery.
• Communicate product vision, conduct training sessions for internal and external audiences, and provide subject matter expertise for market-specific CRM workflows.
• Understanding of Veeva Networks and Veeva open data for life sciences, integrating customer data across markets.
• Lead training sessions to enable clients and internal teams on OpenData platform usage, data matching, and best practices for data quality improvement
Desired profile :
• Bachelor’s or Master’s degree in Life Sciences, Computer Science, Business Administration, or related field (MBA preferred).
• Experience in product management, CRM platforms, or life sciences technology solutions.
• Strong knowledge of Veeva Vault CRM, Veeva Network, and OpenData platforms.
• Proven ability to define product vision, manage product backlogs, and deliver market-ready CRM features.
• Expertise in life sciences CRM workflows, customer data integration, and data quality management.
• Skilled in stakeholder management, gathering requirements, and aligning cross-functional teams.
• Experience conducting training and enablement sessions for clients and internal teams.
• Strong communication and presentation skills to evangelize product capabilities.
• Preferred certifications: Veeva CRM/Vault, Agile/Scrum (CSPO), Data Management/Governance.